What to Bring

- Your insurance card

- Physician referral forms if required by insurance
- A list of current prescriptions with the prescription bottles and/or over-the-counter medications you are taking, including dose and frequency
- Pertinent information about your medical and surgical history
- Any recent x-rays, laboratory tests, or appropriate records you may have

Appointments

You may schedule an appointment by calling our office staff at 614-824-5336.
If you are a new patient to our practice, your initial examination, depending on the complexity of the problem, will take approximately 30 minutes. Please try to arrive 30 minutes early to complete a patient registration form. (link to patient portal info to be provided) (Time Saver: Print this form, complete it, and bring it with you.)

Appointment Cancellation

If you are unable to keep your appointment or are going to be late, please call the office as soon as possible. This courtesy allows us to be of service to other patients who are in need of our care.

Office Hours

Urban Podiatry
Scot F. Bertolo, DPM
4485 N. High Street
Columbus, Ohio 43214

For appointments call (614) 824-5336
Fax: (614) 732-4990

Prescription Renewal

If you need renewals of your current prescriptions, please call the office during normal working hours at least one week in advance. You may also visit the Patient Area to request prescriptions through this Website. Please do not wait until you are out of medication before calling or requesting a refill.

Telephone Calls

If you have any questions concerning your condition, medication, or treatment, please call the office during normal working hours. Many of your questions can be answered by our staff, however, if you need to speak to Dr. Bertolo, the receptionist will take a message and your call will be returned as soon as possible. Except for emergency situations, Dr. Bertolo cannot take telephone calls while treating other patients.

Emergencies

You may contact our office during regular business hours. If you have an acute situation call 911 or proceed to the hospital or urgent care facility.

Credit Policies

We hope you understand that our credit and collection policies are a necessary part of assuring the financial resources needed to maintain our practice.

Charges for medical services are due and payable at the time services are rendered. In the event that other arrangements are made beforehand, a bill will be sent to you with payment due upon receipt of the bill.

We are pleased to assist you in the preparation of your insurance claim form. If you have a health insurance plan other than those in which we participate, please understand your health insurance policy is an agreement between you and your health insurance company. Your medical bill is an agreement between you and your doctor. You are responsible for payment of the bill regardless of the status of your insurance claim.

If circumstances should make it impossible for you to meet our credit term, we invite you to call or personally discuss this matter with our business office. This will avoid misunderstandings and enable you to keep your account in good standing. Except when hardship warrants otherwise, past due accounts are referred to a collection agency.

If you have questions, please contact us.

Insurance

Please contact the office at (614) 824-5336 for a complete list of insurance providers.

Your insurance provider may require you to obtain a referral from your primary care physician. Contact your insurance company directly to determine if this is necessary. Failure to bring a referral form can result in you being financially responsible for all services provided. You are also responsible for all the appropriate copayment and/or deductible as specified by your insurance plan. Co-payments must be paid at time of service.

If you have insurance that is not a participating provider, payment is required at the time of service. If this is not possible please call our billing office to discuss payment arrangements. We will be happy to submit the claim to your insurance carrier for you to expedite your reimbursement.

Please notify us of any changes in address, telephone number, or insurance coverage.

Privacy Practices

This Privacy Notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

Patient Forms

Patient Information Form (.pdf)
Consent and HIPAA Patient Form (.pdf)
HIPAA Notice of Privacy Practices (.pdf)